Survey Results

In the Fall of 1998, Channel 6 conducted a survey among Elk Grove Village cable subscribers. Here's a summary of the survey results.

 

Customer Satisfaction

We asked Elk Grove cable subscribers to rate our effectiveness as a municipal government access television channel.

Highly Effective 17.86%
Above Average 43.18%
Satisfactory 33.44%
Less Than Satisfactory 2.27%
Poor 3.25%







 

Overall Customer Satisfaction

By combining the categories expressing satisfaction compared to the categories expressing dissatisfaction, we calculated overall customer satisfaction.

Satisfactory 94.48%
Unsatisfactory 5.52%




 

Viewership

We asked Elk Grove cable subscribers how often they watch programming on Channel 6.

Do Not Watch 6.17%
One to Two Times Each Week 33.33%
Three to Four Times Each Week 38.89%
Five to Six Times Each Week 14.20%
More Than Six Times Each Week 7.41%







 

Overall Viewership

Do Not Watch 6.17%
Watch 93.83%




 

Overall Viewership Comparison

We gathered data from members of the National Association of Telecommunications Officers and Advisors allowing us to compare our level of viewership with viewership levels of municipal government access channels across the nation.

Elk Grove Village, Illinois 93.83%
Eugene/Springfield, Oregon 52.00%
Oak Park, Michigan 50.30%
Burnsville, Minnesota 44.00%
Hoffman Estates, Illinois 33.00%
Santa Barbara, California 29.60%








 

Programming

We asked viewers which Channel 6 programs they watched and which were their favorites. The results are displayed on the following table. Rankings were established according to a given program's "share" of audience and the "rating" given to these programs by viewers. For example, the program series with the largest audience share and highest rating is "Village Board Meetings." The program with the lowest share and rating is "IDOT Map."

Program Share Rating
Village Board Meetings 1 1
Park Board Meetings 2 2
Village Matters 3 3
Strictly Business 4 4
Koffee Klatch 5 6
Lights and Sirens 6 7
Channel 6 Sports 7 8
Elk Grove Exchange 8 5
Announcements 9 9
Wellness Connection 10 10
IDOT Map 11 11












 

 

 



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